Refund policy
The Website currently primarily facilitates business-to-business transactions involving alcoholic beverages in the United Kingdom.
Where an order confirmation, invoice, terms provided by Wine Logistics or other specific trading terms contain provisions relating to cancellations, returns or refunds, those specific terms will take precedence.
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Before an Order Is Confirmed
Where a quotation or trading terms are still under consideration and an order has not yet been formally confirmed, customers may contact us to request a change or cancellation.
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After an Order Is Confirmed
Once an order has been formally confirmed, particularly after fulfilment or dispatch arrangements have commenced, cancellations, returns or refunds requested solely for the customer's convenience may not be accepted.
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Damaged, Incorrect or Missing Goods
Please contact us as soon as reasonably possible after delivery if:
• products have been damaged in transit;
• products received are different from those ordered; or
• the quantity delivered differs from the quantity ordered.
To enable us to investigate, we may request photographs of the products, outer packaging, packing condition or shipping labels, together with the relevant order number and other information.
Following verification, an appropriate remedy may include replacement, redelivery, refund or another mutually agreed solution.
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Product Quality Issues
If you believe that a product has a significant quality issue, please provide the product name, purchase date, batch or other identifying information and details of the issue.
Where appropriate, we will investigate the matter in consultation with the producer and relevant logistics provider.
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Refunds
Where a refund is agreed, it will normally be made using the original method of payment or another method separately agreed between the relevant parties.
Contact
tradehub@sakebizlab.com
